WELCOME
Viking Portal
Office 365
Student Viking System
Student Viking Email
Other Technologies
Canvas LMS

Hello & Welcome!

The Student Technology Help Desk (STHD) has a variety of Help Guides & Help Videos to support LBCC with LBCC technologies.
Click on the tabs above to find specific support.
If you do not see something that you would like support with, please reach out and let us know.

Viking Portal

_{What is Viking Portal?}

Viking portal is Long Beach City College's single sign-on and password reset multi-factor authentication system.
With Viking Portal, you can reset your Viking password, and/or log in to access online LBCC platforms!

We are here to help you!

Help Video: Managing Student Passwords with Viking Portal

Questions? Reach out to us!

Student Viking System Support

Accessing and successfully using the Student Viking System is essential in you reaching your goals at Long Beach City College.

The Student Technology Help Desk (STHD) is available to support you with logging in and navigating.

Viking Image

Student Viking System Help Guide
Interactive Guide to support LBCC students in using the Student Viking System

Student Viking System Help Guide

How to update your personal email address in the Student Viking System

Viking Portal

Password Support Guide (used to log in to the Student Viking System)

Viking Portal Help Guide: English
Viking Portal Help Guide: Spanish (Español)
Viking Portal Help Guide: Khmer (ខ្មែរ)

If you have any questions that are specific to a particular area at LBCC (Admissions & Records, Financial Aid, Academic Counseling, Cashier, Assessment & Orientation, etc.), you should reach out to them directly.

Click here for a comprehensive list of support available to you.

MS Office/365 Support

All LBCC students have FREE access to MS Office/365 while actively enrolled in LBCC classes!

*Important Note* Once you graduate, transfer, or take a break from LBCC, you will lose access and your files. Be sure to back up your files.
Office 365 is located in Viking Portal. You will log in with your Viking ID and Single Sign-On Password. If you need support with Viking Portal, we can help you with that too.

1. Accessing Office 365 (Online Version)

Student Video: How to access Office 365 MS Office (Online Version)

2. Downloading Microsoft Office (On up to 5 Personal Devices)

Student Video: How to download MS Office on to your personal device (5 licenses available)

3. Installing Microsoft Office onto a Chromebook

4. Microsoft Office Apps Guides

MS Office 365 Image

Student Viking Email

All LBCC students have FREE access to a Student Email Account via MS Office 365 while actively enrolled in LBCC classes!

*Important Note* Once you graduate, transfer, or take a break from LBCC, you will lose access and your emails. Be sure to back up anything important.
Office 365 (Outlook) is located in Viking Portal (Links to an external site.). You will log in with your Viking ID and Single Sign-On Password. If you need support with Viking Portal, we can help you with that too.

Helpful Step-by-Step Guides to Support LBCC Viking Email

Other Technologies

Browser Support

Instructions to clear browser history/cache:

Citrix Labs Help Guides (LBCC Labs)

Accessing Citrix via Viking Portal Guide (Note this is the web version. It is suggested you use this option)
Accessing Citrix Workspace Guide (PC)
Accessing Citrix Workspace Guide (Mac)
Accessing Citrix Workspace Guide (Chromebook Playstore)
Accessing Adobe Guide (used to access Adobe products in the Citirx Workspace)

LBCC TechConnect Zoom Support

LBCC TechConnect Zoom in Canvas Support Guide for Students
Zoom attendee controls while in your Zoom Sessions (General Zoom Guide)
How to join a Zoom meeting (note this depends on how your instructor has set up your Zoom sessions)
Have the Zoom client? Need to update (recommended)? Click here to learn how.

Student Evaluation of Faculty

Starfish Support

Proctorio Support

Proctorio Test Taker Help Guide
Information regarding Proctorio Privacy
Be sure to communicate any issues/concerns you're having with your instructor.

(Links to an extern

Canvas LMS

Canvas LMS Support

Access LBCC's Canvas LMS here.

- Canvas Help Guides
- Canvas Video Tutorials
- Canvas App Support & Tips
- Canvas 24-Hour Hotline: Call: 1 (844) 602-6284
- Chat with Canvas Support
- Canvas Frequently Asked Questions (FAQs)
- ConferZoom in Canvas Support
- Canvas Help Guides in different languages
- Playposit Student Help Guide
- Name Coach in Canvas

Online Learning @ Long Beach City College

Have you taken an online class before? Want to feel ready?
Check out the following links to support you in getting ready for your online classes.

- Student: Preparing for Online Learning (Links to an external site.)
- Quest: Student Readiness Workshop
- Meet with an Academic Counselor Online! (Links to an external site.)
- LAR Study Skills Handout: Taking Time for Online Classes
- LAR Study Skills Handout: Studying for Online Classes
- For a list of classes offered online at LBCC, visit our Class Schedule (Links to an external site.) and then click on WEB.