WELCOME
Viking Portal
Office 365
Student Viking System
Student Viking Email
Other Technologies
Canvas LMS

Hello & Welcome!

The Student Technology Help Desk (STHD) has a variety of Help Guides & Help Videos to support LBCC with LBCC technologies.
Click on the tabs above to find specific support.
If you do not see something that you would like support with, please reach out and let us know.

Viking Portal

_{What is Viking Portal?}

Viking portal is Long Beach City College's single sign-on and password reset multi-factor authentication system.
With Viking Portal, you can reset your Viking password, and/or log in to access online LBCC platforms!

We are here to help you!

Help Guide: Managing Student Passwords & Logging in to Viking Portal

Help Video: Managing Student Passwords with Viking Portal

Questions? Reach out to us!

Current list of what is available in Viking Portal:

Student Viking System
Campus Engagement
Office 365
Canvas LMS

Student Viking System Support

Accessing and successfully using the Student Viking System is essential in you reaching your goals at Long Beach City College.

The Student Technology Help Desk (STHD) is available to support you with logging in and navigating both systems.

Note: Over the 2019 Thanksgiving break, the Student Viking System will be upgraded to a new user version. Additionally, My.LBCC will no longer be available. Students should navigate to Viking Portal.

Viking Portal

Password Support Guides

Viking Portal - Student Guide (use to reset your LBCC Viking Password)

Comprehensive List of Student Viking System (PeopleSoft) Help Files

Student Viking System Help Files

Other Helpful Guides

Accessing your LBCC Unofficial Transcripts

Updating your Preferred Email Address

LBCC Award Application Instructions

Preferred Name Change

Nelnet Payment Instructions

If you have any questions that are specific to a particular area at LBCC (Admissions & Records, Financial Aid, Academic Counseling, Cashier, Assessment & Orientation, etc.), you should reach out to them directly.

Click here for a comprehensive list of support available to you

MS Office/365 Support

All LBCC students have FREE access to MS Office/365 while actively enrolled in LBCC classes!
Important Note Once you graduate, transfer, or take a break from LBCC, you will lose access and your files. Be sure to back up your files.

Office 365 is located in Viking Portal. You will log in with your Viking ID and Single Sign-On Password.
Need help with Viking Portal? You can find instructions by clicking the Viking Portal tab. Or, may contact us, and we can help you.

Accessing Office 365 (Online Version)

Student Guide: How to access Office 365 (Online Version)

Student Video: How to access Office 365 MS Office (Online Version)

Downloading Microsoft Office (On up to 5 Personal Devices)

Student Guide: Downloading MS Office to your personal device (5 licenses available)

Student Video: How to download MS Office on to your personal device (5 licenses available)

Student Viking Email

All actively enrolled LBCC Students have access to a FREE student email account via Microsoft Outlook in Office 365.

*Important* Once you, as the student, either graduate, transfer, or take a break from LBCC, you will lose access to your account. It is highly recommended that you back up all important emails. We can help you with that. Just ask!

Outlook (via Office 365) is located in Viking Portal. You will log in with your Viking ID and Single Sign-On Password.
Need help with Viking Portal? You can find instructions by clicking the Viking Portal tab. Or, may contact us, and we can help you.

Helpful Step-by-Step Guides to Support LBCC Viking Email

Other Technologies

Browser Support

Instructions to clear browser history/cache:

Starfish Support

Canvas LMS

The Student Technology Help Desk (STHD) is here to support you with Canvas. Have a question? Give us a call, email us, or stop by one of our in-person locations.

Canvas is located in Viking Portal. You will log in with your Viking ID and Single Sign-On Password.
Need help with Viking Portal? You can find instructions by clicking the Viking Portal tab. Or, may contact us, and we can help you.

Canvas Student Help Guides

Canvas Student Help Videos

Canvas 24 Hour Hotline: 1 (844) 602-6284

Most Common Canvas Question from LBCC Students:

Why is my class not showing when I log in to Canvas?

There are a few reasons why your class may not be showing. Things to consider:

1. When did you register? You should allow at least 24 hours after registering for PeopleSoft to sync with Canvas.

2. Has the semester started yet? Even if you are registered in a class, you may not be able to access the class until the semester begins or when your instructor publishes the class for viewing. You can identify if you class has been published by following these directions: How to see if your class is published in Canvas & pinned to your dashboard.

3. If the semester has started, and you registered over 24 hours ago, your course may not be published yet, or your instructor is not using Canvas. At this point, you may consider contacting your instructor, or you are welcome to contact us and we can look into it for you.

Online Learning @ Long Beach City College

Have you taken an online class before? Want to feel ready?
Check out the following links to support you in getting ready for your online classes.

For a list of classes offered online at LBCC, visit our Class Schedule and then click on WEB.