Online Learning & Canvas LMS Support

The Student Technology Help Desk (STHD) is here to support you with Canvas. Have a question? Give us a call, email us, or stop by one of our in-person locations.

Log in with your Viking ID and Single Sign-On Password.
Note, this is the same password you use for the Student Viking System. Need help with your password? You can find instructions here. Or, may contact us, and we can help you.

Canvas Student Help Guides

Canvas Student Help Videos

Canvas 24 Hour Hotline: 1 (844) 602-6284

Most Common Canvas Question from LBCC Students:

Why is my class not showing when I log in to Canvas?

There are a few reasons why your class may not be showing. Things to consider:

1. When did you register? You should allow at least 24 hours after registering for PeopleSoft to sync with Canvas.

2. Has the semester started yet? Even if you are registered in a class, you may not be able to access the class until the semester begins or when your instructor publishes the class for viewing. You can identify if you class has been published by following these directions: How to see if your class is published in Canvas & pinned to your dashboard.

3. If the semester has started, and you registered over 24 hours ago, your course may not be published yet, or your instructor is not using Canvas. At this point, you may consider contacting your instructor, or you are welcome to contact us and we can look into it for you.

Online Learning @ Long Beach City College

Have you taken an online class before? Want to feel ready?
Check out the following links to support you in getting ready for your online classes.

- Student: Preparing for Online Learning
- Quest: Student Readiness Workshop
- Meet with an Academic Counselor Online!
- LAR Study Skills Handout: Taking Time for Online Classes
- LAR Study Skills Handout: Studying for Online Classes

For a list of classes offered online at LBCC, visit our Class Schedule and then click on WEB.